Review Detail

Texas 130189
Dec 26 2015 - Jan 2 2016
Overall rating 
 
5.0
Location 
 
5.0
Cleanliness/Hospitality 
 
5.0
Amenities/Facilities 
 
5.0
Value 
 
5.0
Overall Experience 
 
5.0
While starting out on a 2 1/2 month trip from Arkansas to Southern California, Winter Storm Goliath was stirring up when we were in Lubbock, TX.  Weather outlook for that area as well as our planned travels down to I-10 was a BLIZZARD WARNING. Ft Bliss TX was included in the bad weather area.  So we headed down towards San Antonio, TX. We called and spoke with Howard who told us that he could fit us in for a day or two.  We thought that it was okay and we could find another campground locally for a few more days.  We arrived after the office closed, but Howard had a site assigned to us for two nights.  The next morning, after talking with Howard in the office, he was able to get us into another site for two nights.  However, he mentioned that I needed to speak with Marty on Monday, before confirming the additional days.  In talking with Marty, she was able to rearrange sites and give us a full week, at the same site.  Howard and Marty went above & beyond to rearrange sites against reservations to get us a site for the week.  By the end of our stay, the roads going through TX & NM should be clear.  If it wasn't for these 2 great people, who are truly customer service oriented, we would have been camped at one of those KOA type of campgrounds.  The sites are VERY LEVEL, plenty of elbow room, clean, has a dog run and everything else one could want.  Close to San Antonio.  AGAIN, THANKS HOWARD & MARTY,,,,
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