Review Detail

Called reservation toll free # on June 22 and secured with credit card a full hook up reservation for Sun. July 16. I received an email confirmation for my reservation. On Sat. July 15, I received an email stating that I had been moved to Over Flow without hookups. I immediately called the Fallon Office for Navy Inns and Suites. The office clerk informed me that I really never had a reservation because I had used the toll free phone # instead of calling them directly. I then showed her my printed reservation copy, to which she replied sorry we're sold out. It was 108 + F and we had already traveled 8 hours, so we made our way to over flow, parked the RV, and went to the base pool to cool off. We strongly suspect that our confirmed site was "gifted" to one of the many homesteaders at this RV park. I called the toll free # and complained to a supervisor who claimed that this had never happened before this incident. Someone needs to do an audit of the Fallon Res. Office at Navy Inns and Suites to prevent this from happening again.