Review Detail

Stayed at this camp before.  Some things have improved.  Such as grass is now cut (+), bath house is now cleaned often (+), and other minor things done to improve(+).  WIFI is now in the camp ground(+).  Last visit it was in the lodge out of range from the camp ground (-). Remains a pain to contact the office(-), to pay(-) and to find the park on base(-) (no direction signs to camp).  We finally got someone on the phone at the office.  Spoke with a T****S (-) on the phone.  Poor customer service and phone courtesy by this guy on the phone to us(-)! MWR-ODR is trying to hire a full time camp host.  This may end some of the poor customer service by office staff and lack of communication with the office. Filling the host gap is now being done by a few of the homesteaders.  They have done lots to improve the camp ground. One male homesteader has done a super great job in cleaning the place up (+)  Hats off to him.  He deserves a huge pat on the back and a "thank you." We have been to many military camp grounds.  Some hosts do a wonderful job.  Others make your stay miserable.  The good ones know their limits.  Keep out of your face and business. A common trait among the bad hosts we have seen is they get a attitude, we see often, that they own the place. Get combative and bossy.  Do not have the support, or liking, of the customers.  Hosts need to be reminded they serve the customer.  The productive relationship between the customers and the host can be quickly destroyed in a few bad incidents and bad attitude by the host.  Bad word travels faster than good word.  A rude bossy host is counter productive and gets nothing but bad reviews, complaints to higher ups and eventually told to move on.  Then back to square one.  Have this host help the place.  Not ruin it. From what we were told there has never been a host at this camp ground.  Do it the right way from day one.  Do not let who ever the host will be run unsupervised by higher ups. Over all this camp ground is an improvement from years ago.  This is due mostly due to the work done by the homesteaders there.  Especially that one guy.  Good job guy.  Thank you.